Xbox or Microsoft support is yet to acknowledge the Ultimate subscription issue so it is unclear when a fix will be deployed. The issue seems to have emerged after the app’s latest update, which has caused frustration for many gamers who rely on the app to enjoy their favorite games. I also can’t change my profile image, just a black screen that keeps loading Source Can’t view or upload game clips to Xbox network SourceĪpart from not being able to Live stream from Xbox to twitch I have just noticed that my Xbox account is telling me to upgrade my subscription when I already have Ultimate till 2025. Achievements on mobile and console are showing 0 for all games. Game Pass app showing I need upgrade to Ultimate even though I’m paid until august. When they go and check their Microsoft accounts the subscription is still valid for the time period they bought for and shows still active. Users say that the Xbox app is not recognizing their Ultimate game pass subscription on the app and is asking them to purchase a new one. However, a section of Xbox app users is experiencing difficulty accessing their Ultimate subscription benefits, even though they have paid for the service. The Ultimate subscription is a premium service that offers gamers access to over 100 high-quality games, Xbox Live Gold, and Xbox Game Pass for PC. However, some Xbox app users are reporting an issue where the app is not recognizing their Ultimate subscription after the latest update ( 1, 2, 3, 4, 5, 6, 7). Xbox app not recognizing Ultimate subscription ![]() The ability to play games across numerous platforms such as the Xbox console, Windows PC, or even mobile devices with the Xbox Cloud Gaming feature makes Xbox Game Pass an appealing option for gamers. Microsoft’s Xbox app has been a popular platform for gamers to access a wide range of games, connect with friends, and access exclusive content.
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